Terms and Conditions

Terms and Conditions

Last Updated: [Insert Date]

Please read these Terms and Conditions (“Terms”) carefully before using the https://macro-gen.com/ website or engaging the services of MACROGEN (“us”, “we”, or “our”).

By accessing our website or engaging our consultancy services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the service.

1. Services Provided

MACROGEN provides high-level technical architecture and digital consultancy services, including but not limited to:

  • Software implementation and consulting (e.g., Cin7, Simpro).
  • Advanced web development (e.g., bespoke WordPress and Shopify solutions).
  • E-commerce marketplace optimisation and account management (e.g., Amazon, eBay, Etsy, Walmart).
  • Strategic digital marketing and brand development.

The specific scope, deliverables, timelines, and fees for any project will be outlined in a separate Statement of Work (SOW) or formal quotation provided to you prior to the commencement of any work.

2. Client Obligations

To enable us to provide our services effectively, you agree to:

  • Provide timely access to necessary systems, credentials, and third-party accounts (e.g., Shopify, Amazon Seller Central, Cin7 environments).
  • Ensure that all information provided to us is accurate, complete, and up-to-date.
  • Provide prompt feedback and approvals on deliverables to ensure project timelines are met.
  • Ensure you have the legal right to use any branding, images, or data you provide to us for inclusion in your projects.

3. Fees and Payment

  • Quotations: All project fees will be clearly stated in your SOW or quotation. Unless otherwise stated, all prices are in New Zealand Dollars (NZD) and are exclusive of GST.
  • Payment Terms: Invoices are payable within the timeframe specified on the invoice (typically 14 or 30 days). We reserve the right to halt work or suspend website hosting/system access if payments are significantly overdue.
  • Third-Party Costs: You are solely responsible for any third-party subscription fees, advertising spend (e.g., Google Ads, Amazon PPC), or software licensing costs required for your project, unless explicitly stated otherwise in our agreement.

4. Intellectual Property

  • Pre-existing Material: MACROGEN retains ownership of all pre-existing code, frameworks, tools, and methodologies used during the provision of our services.
  • Client Ownership: Upon full payment of all outstanding invoices, the intellectual property rights of the final bespoke deliverables (such as custom website designs or specific written content) will transfer to you.
  • Third-Party Platforms: Ownership and rights pertaining to third-party platforms (like Shopify, WordPress, Cin7, or Amazon) remain subject to those respective companies’ individual terms of service.

5. Warranties and Limitation of Liability

  • Third-Party Algorithms: While we utilise industry best practices for marketplace optimisation and SEO, we do not guarantee specific sales volumes, rankings, or account statuses. Third-party platforms (such as Amazon or Google) frequently change their algorithms, and MACROGEN cannot be held liable for negative impacts resulting from these external changes.
  • System Uptime: We do not guarantee that your website or integrated software will be entirely free from errors or uninterrupted.
  • Limitation of Liability: To the maximum extent permitted by applicable law, MACROGEN shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of our services. Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to MACROGEN for the specific project in question.

6. Confidentiality

Both parties agree to keep all sensitive business information, financial data, and proprietary technical strategies shared during our engagement strictly confidential, both during and after the completion of the services.

7. Termination

Either party may terminate an ongoing service agreement by providing written notice as specified in your SOW (typically 30 days). Upon termination, you will be invoiced for all work completed up to the date of termination, as well as any non-refundable expenses incurred on your behalf.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will try to provide at least 30 days’ notice prior to any new terms taking effect.

10. Contact Us

If you have any questions about these Terms, please contact us:

MACROGEN 38 Mary Carpenter Ave, Hei Hei Christchurch 8042 New Zealand

Email: admin@macro-gen.com Phone: 027 622 7646