1. Information We Collect

We may collect the following categories of information:

• Contact details you provide, such as your name, email address, phone number, and company name, when you fill out a form, request a quote, or email us.
• Project information you share with us in the course of a website, app, SaaS, or other engagement, including business requirements, content, branding assets, and login credentials you choose to provide for development purposes.
• Payment and billing information necessary to invoice you for Services (processed via third-party payment providers; we do not store full card details on our own servers).
• Technical data such as IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies when you browse the Site.
• Communications data, including records of correspondence if you contact us by email, phone, or through the Site.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes for our Services.
• Design, develop, host, and support websites, apps, SaaS platforms, and related deliverables under a client engagement.
• Process payments and maintain business and accounting records.
• Improve the Site, our Services, and our marketing, including through analytics.
• Send you updates about your project or, where you have opted in, marketing communications about our Services.
• Comply with our legal obligations and protect the security of our systems and clients.

3. Cookies and Analytics

Our Site may use cookies and similar technologies to remember preferences, understand how visitors use the Site, and support analytics and advertising tools. You can control or disable cookies through your browser settings; doing so may affect how the Site functions.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Trusted subcontractors, developers, or service providers who assist us in delivering the Services and who are bound by confidentiality obligations.
• Hosting, cloud infrastructure, payment processing, email, and analytics providers we use to operate our business.
• Professional advisers, regulators, or authorities where required by law or to protect our legal rights.
• A successor entity in the event of a merger, acquisition, or sale of business assets.

5. International Transfers

As a New Zealand-based company that may use overseas cloud, hosting, or software providers, your information may be stored or processed outside New Zealand. Where this occurs, we take reasonable steps to ensure the receiving party protects your information to a standard comparable to the New Zealand Privacy Act 2020.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to maintain business records, meet legal and accounting requirements, and support ongoing client relationships. We securely delete or anonymise information once it is no longer needed.

7. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask us to confirm what personal information we hold about you and to access that information.
• Request correction of information you believe is inaccurate, incomplete, or out of date.
• Withdraw consent to marketing communications at any time by using the unsubscribe link or contacting us directly.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by law.

9. Children’s Privacy

Our Services are directed at businesses and individuals who are able to enter into contracts. We do not knowingly collect personal information from children, and our Services are not intended for use by minors.

10. Third-Party Links

The Site or our communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

MACROGEN LTD

38 Mary Carpenter Ave, Hei Hei, Christchurch, New Zealand, 8024

Phone: (+64) 27 622 7646

Email: support@macro-gen.com

Website: https://macro-gen.com/