At MACROGEN, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (https://macro-gen.com/) or engage with our technical consultancy services.
As a business operating in New Zealand, we comply with the obligations set out in the New Zealand Privacy Act 2020.
1. Information We Collect
We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, or when you engage our services. The types of information we may collect include:
- Identity and Contact Data: Your name, email address, telephone number, job title, company name, and physical address.
- Technical Data: Information about how you access our website, including your IP address, browser type and version, time zone setting, and operating system.
- Service Data: Information required to provide our bespoke software consultancy, such as existing system credentials, business operational data, and specific project requirements for Cin7, Simpro, WordPress, or Shopify implementations.
- Communication Data: Records of any correspondence or interactions you have with our team.
2. How We Collect Your Information
We collect information through the following methods:
- Direct Interactions: When you fill out a contact form, email us, phone us, or engage us for our consultancy services.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and similar technologies.
3. How We Use Your Information
We will only use your personal information when the law allows us to. Most commonly, we use your data for the following purposes:
- To provide, manage, and deliver our contracted technical and digital marketing services.
- To respond to your enquiries, provide technical support, and communicate with you regarding ongoing projects.
- To improve our website, services, and overall customer experience.
- To manage our relationship with you, including invoicing and administrative functions.
- To comply with our legal and regulatory obligations.
4. Disclosure of Your Information
MACROGEN does not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following circumstances:
- Service Providers: Third-party vendors who provide IT and system administration services, web hosting, or platforms required to fulfil our contractual obligations to you.
- Legal Requirements: If we are required to disclose your information to comply with a legal obligation, regulatory request, or to protect the rights, property, or safety of MACROGEN, our clients, or others.
5. Data Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a strict business need to know.
6. Cookies
Our website uses cookies to distinguish you from other users and to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
7. Your Rights
Under the Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
If you would like to request a copy of your information, or to have it corrected, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
MACROGEN 38 Mary Carpenter Ave, Hei Hei Christchurch 8042 New Zealand
Email: admin@macro-gen.com Phone: 027 622 7646