1. Our Services

Specific deliverables, timelines, pricing, and scope for any project will be set out in a separate proposal, quote, statement of work, or written agreement (‘Agreement’) between MACROGEN and the client. Where any conflict arises between these Terms and a signed Agreement, the Agreement will prevail for that engagement.

2. Quotes, Payment, and Fees

• Quotes are estimates based on the information available at the time and may be revised if project scope changes.
• Unless otherwise agreed in writing, projects are invoiced according to the milestone or payment schedule set out in the Agreement (for example, a deposit before work begins, with the balance due on delivery or in agreed instalments).
• Late payments may result in suspension of work, suspension of hosting or support services, or withholding of final deliverables until outstanding amounts are paid.
• All fees are exclusive of applicable taxes (such as GST) unless stated otherwise.

3. Client Responsibilities

To deliver our Services effectively, we rely on the client to:

• Provide timely, accurate, and complete information, content, branding assets, and feedback.
• Secure any necessary rights, licences, or permissions for content, images, trademarks, or third-party material supplied to us for use in a project.
• Review and approve deliverables within agreed timeframes; delays in feedback may extend project timelines.
• Maintain the confidentiality of any credentials, admin access, or systems provided to them as part of a project.

4. Intellectual Property

Unless otherwise agreed in writing, upon full payment of all fees due, ownership of the final, bespoke deliverables created specifically for the client (such as final website files, custom code, or designs) transfers to the client. MACROGEN retains ownership of any pre-existing tools, frameworks, templates, internal methodologies, and general know-how used to deliver the Services, and grants the client a licence to use these solely as incorporated into their deliverable. We may showcase completed work in our portfolio and marketing materials unless the client requests otherwise in writing and we agree.

5. Third-Party Products and Services

Projects may involve third-party platforms, plugins, hosting providers, APIs, or licensed software (for example, ecommerce platforms, cloud infrastructure, or SaaS tools). Such third-party products are governed by their own terms and pricing, and MACROGEN is not responsible for outages, changes, or charges imposed by third parties.

6. Warranties and Support

We aim to deliver our Services with reasonable care and skill. Any post-launch support, bug-fix, or maintenance period will be specified in the applicable Agreement. Except as expressly stated in an Agreement or required by law (including the New Zealand Consumer Guarantees Act 1993, where it applies), Services are provided without further warranties, express or implied.

7. Limitation of Liability

To the maximum extent permitted by law, MACROGEN’s total liability arising out of or in connection with the Services, however caused, will not exceed the total fees paid by the client for the specific project giving rise to the claim. We will not be liable for indirect, incidental, or consequential losses, including loss of profits, revenue, data, or business opportunity.

8. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with a project, and to use it only for the purposes of that project, except where disclosure is required by law.

9. Termination

Either party may terminate an engagement in accordance with the terms of the applicable Agreement, generally by providing written notice. Upon termination, the client will pay for all work completed and expenses reasonably incurred up to the date of termination.

10. Website Use

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. You must not misuse the Site by knowingly introducing viruses, attempting unauthorised access, or engaging in any activity that could damage or impair the Site.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, Services, or legal requirements. The updated version will be posted on this page with a revised effective date. Continued use of the Site or our Services after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the courts of New Zealand.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

MACROGEN LTD

38 Mary Carpenter Ave, Hei Hei, Christchurch, New Zealand, 8024

Phone: (+64) 27 622 7646

Email: support@macro-gen.com

Website: https://macro-gen.com/